AI systems, built for a working CS team
Customer Dashboard
Support tickets, product usage, projects, CRM and billing data — organized around one question: who needs attention before renewal, not at renewal? Its centerpiece is a 120-day renewal view with usage trends, recent ticket counts, and a per-account recommendation with its rationale.
KAI — Key Account Insights
An AI analyst for the CS team, connecting five systems via MCP. Ask for a health snapshot and KAI assembles usage, support history, account notes, and renewal timing into a Healthy / Watch / At-risk read — every fact attributed to its source, and a clear “the data doesn’t say” instead of a confident guess.
Paperboy — Customer News Scan
A monthly scan of top-revenue accounts — company sites plus Google News, Reuters, CNBC, and more — tracks layoffs, M&A, expansions, and executive moves. Internal data shows what a customer does in your product; this catches the outside story before it becomes a surprise cancellation. A hit prompts a conversation, and action when the scenario calls for it.
